SKIN101 (FAQ)

We are headquartered in Singapore and have been since our founding in 2004. All our products are developed by Dr Georgia Lee and her team and are made with the best-possible ingredients sourced globally.

Never! We prefer to test on real people, especially those who use our products and will give it to us straight, and help us formulate the best products.

Our products are effective, gender-neutral, and multi-functional. We believe that skin is skin, and our products are made for everyone regardless of your gender, age, or ethnicity. Our skincare is formulated for maximum efficacy, and minimum fuss, and you can always use them in multiple ways. Take them with you on your daily commute, leave them at work, and travel with them. Use them often and well.

You can learn all about our products on their individual product pages. If you have any other questions, email us at cs@a-drbrand.com.

Our products are formulated for all skin types and conditions, including sensitive skin. We test every batch at independent labs to ensure that they are safe for use.  Our formulations have also passed assessments by independent toxicologists, and have been tested to be compatible with our packaging.

All our products are formulated with sensitive skins in mind. However, we advise you to look through the ingredients list carefully to see if there are ingredients you may be allergic or sensitive to. Please note that you bear the risk that the product might not be suitable for you. If you’re new to our brand, or have not tried a particular product before, we advise purchasing our Mini-Me fun size products and perform a patch test before commencing use.

All our products have their expiration dates clearly printed on the packaging. In general, we recommend that our products be used within 3 years of manufacture, or the number of months after opening as specified in our packaging, where available, to ensure optimal product quality and efficacy.

All products should be able to last until date of expiry as specified on the packaging.  Storage conditions, if there are any, should be adhered to. For example, Moisturiser All Skin Types and Toner Lightening should be stored between 5 – 20°C and away from direct sunlight, failing which, there would be accelerated oxidation of the product. This is due to the high content of Vitamin C in these products.

We’re committed to being cruelty free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards.

The products available on com are NOT medical products. No claims or representations are being made as to any medically therapeutic properties or benefits associated with the products.

Yes, we use parabens in small percentages as preservatives in our products. These are parabens universally acknowledged to be safe for use in cosmetic products and which are not in any restricted lists of any regulatory bodies worldwide.

We use parabens because they have been used safely in the Beauty Industry for over 80 years. They have been assessed and reassessed multiple times by international regulatory bodies. To date, no studies have even proven that parabens cause cancer.

Yes. Silicones perform a wide variety of functions in cosmetics and skin care, and we use them where we deem it necessary. However, we understand that some silicones are damaging to the environment. We adhere to EU restrictions on the use of silicones to ensure that our customers’ and environmental concerns are not compromised.

Most of our products do not contain alcohol, however, our Post-Cleanser Step 2 and Toner Oil-Control do contain small amounts of alcohol. Rest assured that they do not dry your skin out. Other products containing alcohol:  Cleanser Oil Control, Cleanser Acne, Moisturiser Anti-aging and Hair Repair Treatment Conditioner. In skincare products, alcohol functions as a preservative, and primes skin for better penetration of product, and to lighten the texture of creams. Fatty alcohols are also used as emulsifiers. 

Congratulations! What great news! Our products are formulated with the utmost care for everyone regardless of age, gender or ethnicity, and safe for use in pregnancy.

We frequently re-formulate our products to include new and better ingredients or to do away with others. Some of these re-formulations give rise to products which smell a little different from the older versions. Please rest assured that the change in scent in no way affects that efficacy of the product.  If you have more questions, please contact us at cs@a-drbrand.com.

Our products like to stay as fresh and current as you, so they have undergone independent laboratory tests in Europe/Japan/Korea on their product shelf lives. We intend for our products to weather all of life’s seasons with you.  While our products can be left in extreme heat or cold for short periods of time without affecting their efficacy, they do get cold feet or become too hot to handle which may result in a slight change in product texture. Please check the expiry date on the packaging of each box/bottle, and the storage advice to ensure that your products stay fresh all the time.